Returns Policy Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.
You must contact Olive Works Skincare before any returns are made or products sent back.
Returns can be done in-person to our Marrickville Office by appointment.
You must return the item within 7 days of purchase.
A re-Stocking fee of 10% will be charged & you will be required to pay freight costs on goods returned
You must produce your original purchase receipt, online tax invoice, or other adequate proof of purchase at the time you return the item.
The item must not have been used or damaged in any way.
It is in its original packaging including manuals, pamphlets, and all accessories.
It is unopened, unused, and in its original saleable condition.
If these requirements are not satisfied Olive works Skincare reserves the right not to offer an exchange or refund for change of mind returns.
Olive Works Skincare will accept product returns and provide you with an exchange, refund if
the product is faulty or is not of acceptable quality, or significantly different to those shown or described to you or the product is not fit for its intended purpose, or the product is unsafe.
Olive Works Skincare may elect to return the product to the manufacturer to determine the nature of the problem. Olive Works Skincare reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.
Olive Works Skincare reserves the right to:
Assess the condition and age of returned goods prior to providing an exchange or refund. This may result in a refund being refused.
Your original Olive Oil Skincare receipt or online tax invoice is the best form of proof of purchase
Refunds will be issued using your original payment method minus and fees (credit card fees)
For Online Orders:
Even though great care is taken in the shipping process, if your item(s) arrives damaged, please contact our Customer Service Team immediately after receiving your order to assess the damage and to work out a solution. You may be requested to provide photographs of your item(s) and/or delivery package to aid a speedy resolution. Failure to notify our team immediately of you receiving your order may result in your request being denied.